Refund Policy

Last updated: August 2025

1. Overview

This Refund Policy explains how refunds work for Drava virtual card services, including subscription fees, transaction fees, and account balances. We strive to provide fair and transparent refund processes.

2. Types of Fees and Refund Eligibility

Subscription Fees

  • Monthly fees: Prorated refunds available for service outages exceeding 24 hours
  • Annual fees: Refundable within 30 days of initial purchase
  • Cancelled subscriptions: Service continues until end of current billing period

Transaction Fees

  • Completed transactions: Generally non-refundable
  • Failed transactions: Automatically reversed if fees were charged
  • Unauthorized charges: Full refund available with proper documentation

Account Balance

Funds added to your virtual card can be withdrawn to your original funding source at any time.

3. When Refunds Are Available

We provide refunds in the following situations:

  • App malfunction: Fees charged due to technical issues on our end
  • Unauthorized access: Fraudulent charges on your account
  • Billing errors: Incorrect fees or duplicate charges
  • Service outages: Extended app downtime preventing normal usage

4. Refund Eligibility

Eligible for Refund

  • Duplicate subscription or transaction fees
  • Charges incurred during confirmed app outages
  • Unauthorized transactions due to account compromise
  • Technical errors that resulted in incorrect fees
  • Account closure within 30 days of initial signup

Not Eligible for Refund

  • Legitimate transactions you authorized
  • Fees for services successfully provided
  • Changes in personal financial needs or preferences
  • User error in transaction authorization
  • Refund requests made more than 90 days after the charge

5. Refund Process

How to Request a Refund

  1. Email teamdrava@gmail.com with "Refund Request" in the subject line
  2. Include your account ID and the specific charges in question
  3. Provide a detailed explanation of why you believe a refund is warranted
  4. Include any relevant documentation or evidence

Processing Timeline

  • Initial response within 2 business days
  • Investigation completed within 5 business days
  • Approved refunds processed within 7-10 business days

6. Dispute Resolution

If you disagree with our refund decision, you may request a review by our senior support team. We are committed to fair resolution of all billing disputes.

7. Account Termination

Upon account termination, you remain responsible for all charges incurred up to the termination date. No refunds are provided for unused account credits or prepaid services.

8. Changes to This Policy

We may update this Refund Policy with 30 days' notice. Changes will not affect pending refund requests submitted before the policy change.

9. Contact Information

For refund requests or billing questions, contact teamdrava@gmail.com.